FAQ's
1) Where are you located?
Anitavee's is located in Columbus, OH. Our mailing address is:
Anitavee's Home Decor
3000B E Main St, #277
Columbus, OH 43209 (No Retail Location)
2) What is your contact information?
The best way to reach us is by email at info@anitaveetextile.com as we answer emails seven days a week, even until the wee hours of the morning.
For those who need to speak with us directly, our business phone hours are Monday-Friday from 10am - 5pm, ET. We often are not immediately available to take calls. We do, however, check our voicemail often. Please leave a detailed message and phone number and your call will be promptly returned during our above listed phone hours.
3) When do you ship?
Fabric yardage, wallpaper, and pillows currently ship within 5-8 business days. Fabric samples ship within 2 business days.
4) What shipping service do you use?
Orders will be shipped using the lowest cost shipping service. We use US Postal Office, UPS, DHL, and Fedex. Tracking information will be emailed at time of shipping.
5) Do you ship outside of the USA and is tracking provided?
At this time, we do not ship outside of the USA. Tracking information is provided at time of shipping.
6) Do you accept returns?
All of our products are either printed or made to order and considered to be custom items. For this reason, we do not accept returns unless product arrives damaged. We do offer color swatches for our products so that you can be sure that the material and colors will work for your project.
Our products are created with great care and closely inspected before shipping. We want you to be happy with your order. If for some reason a flawed product escapes our facility, please contact us ASAP so that we can make it right, either by replacing or refunding. If you receive a defective product, please CONTACT US within 3 days of receipt so that we can address the issue. You must be authorized for your return prior to shipping it back to us.
7) Do you accept cancellations?
Once you submit payment and your order has been received, it immediately enters into the production cycle. For this reason, we are not able to accept cancellations.
8) Do you accept custom orders?
Depending on your request, we may be able to accommodate your custom order. Please CONTACT US with with a brief description of your request. We'll be sure to get right back to you.
9) Do you offer net 30 payment terms?
At this time, full payment must be made at the time order is placed.
10) Do you share information?
We utilize Pinterest, Google, Facebook tags which is a conversion tracking pixel. It gives us insight about our customers preferences so that we are better able to select website content and products that are most appealing to our customer base. We do not make your information available to third party mailing lists. If you sign up to be on our mailing list, you will only receive email updates from us pertaining to our website content and product line. You may opt out at anytime.
11) Do you offer discounts to members of the interior design trade?
If you are an Interior Designer, Drapery Workroom, Upholstery Studio, or work in a related industry, apply to our Trade Program by clicking below: